BioOutsource — cGMP compliant biotesting
Service Expectations
Delivery:
BioOutsource is aware how critical turn-around times are to the client and therefore have built ‘delay-reduction’ into systems to minimise any delays. Some of these delay reductions include:
- Quick set up times from test material receipt
- Real-time auditing of raw data by QA in the laboratories
- Report / COA preparation in parallel with the study
Voice of the Customer (VOC):
BioOutsource recognise that it is vitally important that we understand the client’s needs without making assumptions. A core philosophy of the company is to build long-lasting relationships with the client and continuously meet or exceed their expectations. This can only be achieved by getting “closer” to our clients through ongoing dialogue and communication.
Communication:
BioOutsource technical and Quality staff provide regular scheduled updates to the client throughout the course of the study in addition to regular Partner Meetings, and are also available to discuss each study throughout the course of the study with the client as required.
